Serenity Counselling
Time for You
Time for You
Blog
Privacy Statement
Posted on July 10, 2018 at 1:01 PM |
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Due to the recent GDPR changes I would like to share with you my private policy so you are aware with how I keep any information on you.... Privacy Policy Jackie Rogers (Serenity Counselling)
is registered with the Information Commissioner’s Register of Data Controllers
(ICO) and as such is required to be transparent about how and why personal data
is gathered, recorded, stored, how and when it is deleted. The personal information Jackie records During your initial consultation Jackie
will ask you to read and sign a counselling contract, she will also complete
forms to collect personal information including: Name, address, date of birth,
telephone numbers, email address, details of children under the age of 18, GP
details, information relevant to your referral. Aside from the generic details, this
information helps to establish your perception of the situation, how it is
affecting you and to discuss what you would like to achieve from sessions. How Jackie stores your personal information All personal information and session
notes are stored in a locked filing cabinet and retained for the legal
requirement of 7 years, after which time they will be shredded. Your contact details such as telephone
numbers will be stored in Jackie’s mobile phone to enable her to contact you
with reference to appointments. The telephone is protected by password and only
your first name will be stored. It will be deleted if she has not heard from
you for 6 months.. Any emails you send will not be
electronically retained and either deleted or printed and placed in your
records within one month of sending. All text messages are deleted within one
month of receiving. Confidentiality All sessions will be conducted in
confidence, the date, time, session number and brief notes will be documented. Confidentiality, in accordance with
the General Data Protection Regulation 2018 (GDPR), will be maintained and
applied to all records with the exception of the following:
In cases where Jackie has a duty to
share information regarding (but not limited to) the following:
Your permission Jackie will seek your permission
to: Contact you via your preferred method
and will only leave a message with your consent. Share information outside of the above
exceptions. Use anonymous details for continued
professional development (case studies or training). Publish any marketing material such as
case studies or testimonials including those using a pseudonym. Website This privacy policy sets out how Jackie
Rogers (Serenity Counselling) uses and protects any information that you
provide when you use this website. By visiting www.serenitycounselling.co
website you accept and consent to the terms described in this privacy policy. Jackie is committed to ensuring that
your privacy is protected. Should Jackie ask you to provide certain information
by which you can be identified when using this website; you can be assured that
it will only be used in accordance with this privacy policy. Jackie’s online contact form When you use the online contact form Jackie
may collect, use and store the following types of personal data: Name Telephone number Email address Information relevant to your referral Other information you choose to send
to Jackie What Jackie will do with the information
you provide via the contact form Jackie uses this information to
understand your needs and provide you with a better service, and in particular
for the following reasons: To contact you and assess your needs Answer any questions you may have Arrange an and send confirmation of
your initial consultation Security Transmission of data and information via the website
is not a secure or an encrypted transmission method for sending your personal
data, unless otherwise indicated on the website. Your attention is therefore
drawn to the fact that, any information and personal data carried over the
internet is not secure. Information and personal data may be intercepted, lost,
corrupted or accessed by other people. Upon receipt of your personal data Jackie
is committed to ensuring that your information is secure. In order to prevent
unauthorised access or disclosure, Jackie has put in place appropriate
physical, electronic and managerial procedures to safeguard and secure the
information collected online. Links to external websites Jackie’s website may contain links to
other websites of interest. However, once you have used these links to leave www.serenitycounselling.co
you should note that Jackie does not have any control over that other website.
Therefore, she cannot be responsible for the protection and privacy of any
information which you provide whilst visiting such sites and such sites are not
governed by this privacy policy. You should exercise caution and look at the
privacy statement applicable to the website in question. Controlling your personal information You may choose to restrict the
collection or use of your personal information in the following way: If you have previously agreed to Jackie
using your anonymous personal information for continued professional
development or marketing purposes, you may change your mind at any time by emailing
Jackie at [email protected] Jackie will not sell, distribute or
lease your personal information to third parties unless she has your permission
or is required by law to do so. You may request details of personal
information which Jackie holds about you under the General Data Protection
Regulation 2018 (GDPR). If you would like a copy of any stored personal
information, please email Jackie at [email protected] Jackie aims to keep all personal data
up to date, if you believe that any information she is holding about you is incorrect
or incomplete, please inform Jackie as soon as possible, at the above address
and she will promptly correct any information found to be incorrect. Amendments and updates Jackie may amend and/or update this
privacy policy from time to time without notice to you, in which case, she will
publish the amended version on the website. You confirm that Jackie shall not
be liable to you or any third party for any changes made to this privacy
policy. It is your responsibility to check this page from time to time to
ensure that you are happy with any changes. |
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