Serenity Counselling

Time for You


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Face to Face Counselling (COVID19)

Posted on June 21, 2020 at 2:35 PM

As lockdown is reducing I am pleased to announce that I am looking into how I can offer face to face sessions safely to those clients who are unable to have on line or telephone sessions. I am hoping to start offering face to face sessions in July 2020
I will be adhering to the latest Government, Health & Safety England and NHS Guidelines, ensuring everyone's safety is paramount.
I am in the process of writing up a new contract and carrying out a risk assesment for one to one counselling.
If you would like to find out more please feel free to email me at [email protected] or call me on 01283 533646 or mobile 07541 574010

infant and pregnancy loss

Posted on February 6, 2019 at 1:24 PM
Feeling very proud and honoured to have passed my training on infant and pregnancy loss, which means I am now Accredited through Infant Loss Training in helping those who have been bereaved losing a baby, whatever age.
It saddens me there is little support for parents and families who have experienced such a devastating loss. I sincerely hope I can help in some way...

Privacy Statement

Posted on July 10, 2018 at 1:01 PM
Due to the recent GDPR changes I would like to share with you my private policy so you are aware with how I keep any information on you....

Privacy Policy
Jackie Rogers (Serenity Counselling) is registered with the Information Commissioner’s Register of Data Controllers (ICO) and as such is required to be transparent about how and why personal data is gathered, recorded, stored, how and when it is deleted.
The personal information Jackie records
During your initial consultation Jackie will ask you to read and sign a counselling contract, she will also complete forms to collect personal information including:
Name, address, date of birth, telephone numbers, email address, details of children under the age of 18, GP details, information relevant to your referral.
Aside from the generic details, this information helps to establish your perception of the situation, how it is affecting you and to discuss what you would like to achieve from sessions.
How Jackie stores your personal information
All personal information and session notes are stored in a locked filing cabinet and retained for the legal requirement of 7 years, after which time they will be shredded.
Your contact details such as telephone numbers will be stored in Jackie’s mobile phone to enable her to contact you with reference to appointments. The telephone is protected by password and only your first name will be stored. It will be deleted if she has not heard from you for 6 months..
Any emails you send will not be electronically retained and either deleted or printed and placed in your records within one month of sending. All text messages are deleted within one month of receiving.
All sessions will be conducted in confidence, the date, time, session number and brief notes will be documented.
Confidentiality, in accordance with the General Data Protection Regulation 2018 (GDPR), will be maintained and applied to all records with the exception of the following:
  • When you have given your permission to share information for example, statistical data
In cases where Jackie has a duty to share information regarding (but not limited to) the following:
  • When compelled to give evidence by a court of law
  • If it is considered there is a real possibility of harm to yourself or others or in such instances when information is of such a gravity that confidentiality cannot be maintained for example:
  • Safeguarding adults (adult protection)
  • Safeguarding children (child protection)
  • Offences involving children under the age of 18
  • In cases of terrorism, fraud or money laundering
Your permission
Jackie will seek your permission to:
Contact you via your preferred method and will only leave a message with your consent.
Share information outside of the above exceptions.
Use anonymous details for continued professional development (case studies or training).
Publish any marketing material such as case studies or testimonials including those using a pseudonym.
This privacy policy sets out how Jackie Rogers (Serenity Counselling) uses and protects any information that you provide when you use this website.
By visiting website you accept and consent to the terms described in this privacy policy.
Jackie is committed to ensuring that your privacy is protected. Should Jackie ask you to provide certain information by which you can be identified when using this website; you can be assured that it will only be used in accordance with this privacy policy.
Jackie’s online contact form
When you use the online contact form Jackie may collect, use and store the following types of personal data:
Telephone number
Email address
Information relevant to your referral
Other information you choose to send to Jackie
What Jackie will do with the information you provide via the contact form
Jackie uses this information to understand your needs and provide you with a better service, and in particular for the following reasons:
To contact you and assess your needs
Answer any questions you may have
Arrange an and send confirmation of your initial consultation
Transmission of data and information via the website is not a secure or an encrypted transmission method for sending your personal data, unless otherwise indicated on the website. Your attention is therefore drawn to the fact that, any information and personal data carried over the internet is not secure. Information and personal data may be intercepted, lost, corrupted or accessed by other people.
Upon receipt of your personal data Jackie is committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, Jackie has put in place appropriate physical, electronic and managerial procedures to safeguard and secure the information collected online.
Links to external websites
Jackie’s website may contain links to other websites of interest. However, once you have used these links to leave you should note that Jackie does not have any control over that other website. Therefore, she cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy policy. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following way:
If you have previously agreed to Jackie using your anonymous personal information for continued professional development or marketing purposes, you may change your mind at any time by emailing Jackie at [email protected]
Jackie will not sell, distribute or lease your personal information to third parties unless she has your permission or is required by law to do so.
You may request details of personal information which Jackie holds about you under the General Data Protection Regulation 2018 (GDPR). If you would like a copy of any stored personal information, please email Jackie at [email protected]
Jackie aims to keep all personal data up to date, if you believe that any information she is holding about you is incorrect or incomplete, please inform Jackie as soon as possible, at the above address and she will promptly correct any information found to be incorrect.
Amendments and updates
Jackie may amend and/or update this privacy policy from time to time without notice to you, in which case, she will publish the amended version on the website. You confirm that Jackie shall not be liable to you or any third party for any changes made to this privacy policy. It is your responsibility to check this page from time to time to ensure that you are happy with any changes.

Couple / Relationship Counselling

Posted on July 15, 2013 at 5:56 AM
Are you having problems in sustaining or keeping relationships? Do you always seem to be the one who puts in all the work? Do you not feel heard? Are you in a relationship that does not seem to be working? If so, together, we can explore solutions and answers. I can work with you individually or as a couple. Why not contact me now for an informal chat. I look forward to hearing from you.....

Traumatic Bereavement

Posted on November 20, 2012 at 11:28 AM
This is a link to an article I wrote about Traumatic Bereavement for the Counselling Directory that I would like to also share with you......
You may have to 'copy' and 'paste' the web address if the link does not come up.

Facebook Page

Posted on June 18, 2012 at 5:18 AM
For inspirational quotes, pictures and sayings please visit my Facebook page. Click on the link below.....

How do you process thoughts?

Posted on April 24, 2012 at 9:55 AM
What type of thinker are you?

Would you like to know how to think 'above the line'? No longer be a 'victim'?

It is possible, but are you ready? If so, contact me and find out how it can be done.

I look forward to hearing from you........


Posted on April 4, 2012 at 1:45 PM
The way to happiness - Believe in yourself, Love others, Reach for your dreams, always think positively & keep your head high :)

Mothers Day

Posted on March 17, 2012 at 7:50 PM
Happy Mothers day to all those special mums and special thoughts for those who will have only memories to keep on this special day 

new facebook page link

Posted on March 15, 2012 at 1:32 PM
This is my new Facebook Page link . .